| Ordering and Shipping |
 |
| Can I track my order? |
| |
Yes, click the "My Account / Order Status" link at the top right hand side of our site to track your order status to be sure that all of the items in your order have shipped already. If your order displays your FedEx Tracking Numbers, you could check with FedEx by logging on to FedEx.com or call 1-800-GoFedEx for the status of your order. |
| Can Island Princess ship my order internationally? |
| |
In most cases, we are able to ship an international order.Your shipping costs will be calculated after we receive your order that will show a "0" shipping cost. We will contact you with the shipping quote and if you approve, we will ship your order and charge your credit card. Please feel free to contact us at info@IslandPrincessHawaii.com or toll free at (888) 925-5222 Ext. 214. Please note we are not able to internationally ship our Gift Baskets that contain highly perishable items such as Flower Lei, Fresh Pineapple, or Live Plants. |
| Do you ship to APO's and FPO's? |
| |
Yes, most items can be shipped to APO/FPO addresses. Island Princess is happy to ship these orders by U.S. Postal Service, Priority Service. The cost is the actual cost of postage, plus insurance.
Your shipping costs will be calculated after we receive your order (that when submitted will show a "0" shipping cost). We will contact you with the shipping quote and if you approve we will ship your order and charge your credit card. Please feel free to contact us at info@IslandPrincessHawaii.com or toll free at (888) 925-5222 Ext. 214.
We recommend shipping Island Princess products that do not contain chocolates. Occasionally we offer Gift Baskets that may contain perishable items such as Flower Lei, Pineapple, and Live Plants, these baskets cannot be shipped to APO/FPO addresses. |
| Does Island Princess confirm receipt of my order? |
| |
Yes, we will send you a confirming email that your order was placed. |
| How do I change quantities or cancel an item in my order? |
| |
Please contact us as soon as possible with your order changes or cancellation at info@IslandPrincessHawaii.com or call (888) 925-5222 ext. 214, Monday-Friday 8 am to 5 pm Hawaii Standard Time. Unless the order has already been processed and shipped, we can apply the changes or cancellation for you and your credit card charges will reflect the change. |
| How do I find out if my order has shipped? |
| |
We will send you a confirming email that your order has shipped. |
| How long would it take to receive my order? |
| |
For Continental U.S. deliveries through our standard FedEx Ground or FedEx Home delivery, in January through October please allow 7-10 business days for your Island Princess order to arrive. During the busy holiday months of November and December, please plan on 10-14 business days for your order to be delivered. Same would apply to USPS shipments.
A FedEx 2nd Day delivery depends on the recipient address and what day of the week the order is placed. Delivery may take 3-5 days since we do not process or ship orders on weekends or holidays.
For a special occasion gift or holiday delivery, please plan well in advance, as we are not able to guarantee an exact arrival date.
International and APO delivery intervals depend upon final country destination. We strongly recommend that you allow at least 14 business days.
|
| How will you ship my order? |
| |
For reliable delivery and ease of tracking, Island Princess ships most orders by FedEx Ground or Home service. For shipments to APO/FPO addresses, we use the United States Postal Service (USPS). In most cases you can also select FedEx 2nd day shipment.
If your order includes both Gift Baskets and other Island Princess items or assortments, the gift baskets will be shipped separately. Occasionally we offer Gift Baskets that contain perishable items such as live flowering plants or pineapple, and these will be shipped FedEx 2nd Day. |
| I received the wrong product. What is your return policy? |
| |
Please contact us as soon as possible at info@IslandPrincessHawaii.com or
(888) 925 5222 Ext. 214 |
| If my order is sent from Honolulu, is the cost of shipping higher than if it ships from Oregon? |
| |
There is no additional cost for orders that ship from the Island Princess factory in Honolulu. |
| What do I do if my order arrives damaged or doesn't arrive at all? |
| |
Contact Island Princess immediately and we will take steps to file a claim with the shipping company. After the claim has been processed, we will work with you to determine if you want the order to reship. We will only reship your order with your approval. Complete details are explained in our Shipping Information section. |
| What is the cost of shipping? |
| |
Our standard shipping costs are per recipient, per shipping address in the U.S. using FedEx Home or Ground. Please click here for more shipping information. Prices of some of our special items, such as gift sets already include shipping to the Continental U.S.and gift baskets containing perishables must ship FedEx 2nd Day.Please read the item's detailed description for more shipping information. If you want to ship internationally, or to an APO/FPO address, a shipping quote will be provided to you for approval after we receive your order and before we process and ship. |
Return
to Help Index