Find quick answers to frequently asked questions questions below. If you need further assistance, please email us at [email protected]
FAQ About Island Princess and Our Products
• Are Island Princess products Kosher Certified?
• Does Island Princess offer factory tours?
• Does Island Princess offer sugar-free products?
• How can I learn more about Macadamia Nuts?
• How do I contact Island Princess?
• Is "Chocolate Bloom" an edible tropical flower?
• Should I refrigerate Island Princess products when they arrive?
• What in the world are Mele Macs?
• Where are Island Princess Macadamia Nuts grown?
• Where can I purchase more Island Princess Chocolates and Macadamia Nut products?
Buyer's Guide
• What if I already know what I want to buy?
• What is a "heat waiver"?
• Can I buy a gift certificate?
• How do I find a specific Island Princess product I'm interested in?
• How do I navigate the site?
• How do I use a coupon or promotion code when I order?
My Account
• Do I need an account to order?
• What is Island Princess' privacy and security policy?
• Why should I create an account?
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Ordering and Shipping
• Can I track my order?
• Can Island Princess ship my order internationally?
• Do you ship to APO's and FPO's?
• Does Island Princess confirm receipt of my order?
• How do I change quantities or cancel an item in my order?
• How do I find out if my order has shipped?
• How long would it take to receive my order?
• How will you ship my order?
• I received the wrong product. What is your return policy?
• If my order is sent from Honolulu, is the cost of shipping higher than if it ships from Oregon?
• What do I do if my order arrives damaged or doesn't arrive at all?
• What is the cost of shipping?
Pricing and Billing
• I'd like a copy of my receipt/invoice.
• Is a quantity discount available?
• What are my payment options?
• Why does my credit card statement list a charge by Orchard Heights Winery in Oregon?
• Do I have to pay sales tax?
• I have a question on my charges.
• When will my credit appear on my account?
• When will my credit card be charged?
Additional Support
• How do I contact you?