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SHIPPING
For reliable delivery and ease of tracking, Island Princess ships most orders by FedEx Ground. At an additional cost, arrangements can be made for express methods of shipping. This request can be made in the “comments” box on the Customer Information page as you complete your order.
• All shipments require a phone number for the recipient.
• Shipments cannot be delivered to P.O. Boxes.
• Air freight is available at individually quoted rates.
• Shipping cost is per recipient, per shipping address within the Continental U.S.
| Cost of Order | Cost for shipping & handling |
| $10.00 and Under | $ 9.00 |
| $10.01 - $20.00 | $ 13.00 |
| $20.01 - $40.00 | $ 16.00 |
| $40.01 - $60.00 | $ 24.00 |
| $60.01 - $80.00 | $ 28.00 |
| $80.01 - $100.00 | $ 34.00 |
| $100.01 - $150.00 | $ 38.00 |
| $150.01 - $200.00 | $ 44.00 |
| $200.01 and Over | Contact Island Princess for rate |
Shipping to Alaska, APO’s and FPO’s
is by U.S. Postal Service, Priority Service. The cost is the actual cost of postage
plus insurance. Shipping within the state of Hawaii by quote. International orders
by quote.
International Orders
In most cases, we are able to ship international orders. Before
you place your order
in the shopping cart, please contact us for details and cost of shipping at info@islandprincesshawaii.com or
toll free at 888-925-5222.
20% Discount
Take advantage of our special 20% discount by ordering in case quantities. Items of the same size and price can be mixed and matched to create a full case.
Tracking Number
Island Princess will notify you by e-mail of the tracking number for your order. Then, simply call 1-800-GoFedEx or log on to FedEx.com to track your order.
Arrival Time
January through October please allow 7 – 10 business days for your Island Princess order to arrive. During the busy holiday months of November and December, plan on 10 – 14 business days for your order to arrive. At an additional cost, arrangements can be made for express methods of shipping.
Damaged or Missing Order
If your order arrives damaged or doesn’t arrive at all, contact Island Princess immediately and we will initiate a claim with the shipping company. After the claim has been processed, we will work with you to determine if you want the order to reship. We will only reship your order with your approval. Credit for the damaged or missing order will be applied immediately after the claim has been accepted by the shipping company.
Methods of Payment
You can pay for your Island Princess order with Visa or Mastercard, on line or by e-mail, telephone or FAX. We also accept personal checks by mail. (Please allow an additional five business days for check clearance before shipping.) C.O.D. orders are not available.
Credit Card Charges from Orchard Heights Winery
Orchard Heights Winery, located just outside of Salem, Oregon, is another division of our parent company. While our products are manufactured at the Island Princess factory in Honolulu, most mail orders are shipped from our facility in Oregon, resulting in a charge on your credit card from Orchard Heights Winery.
Shipping Costs from Orchard Heights Winery
Island Princess products are made at our factory in Honolulu. Because we do our very best to find the least expensive way to ship our delicious products to you in a timely manner, most orders are sent from our winery located just outside of Salem, Oregon. There is no additional cost to you for orders that ship from the Island Princess factory in Honolulu.
Heat Waiver
As with all fine chocolates,
Island Princess chocolates are heat sensitive. Unfortunately, no parcel carrier
is able to insure against heat damage. A Heat Waiver is a written understanding
that Island Princess is not responsible for any heat damage that may occur
during shipping. In order to be certain you understand this sensitivity, we ask
that you accept our “heat waiver” as part of your ordering process.
PRIVACY AND SECURITY POLICY
We sincerely appreciate your choosing Island Princess for your mail order and gift purchases. We fully understand that you have put your trust in us when providing the information that is necessary to complete your order.
On-line and Off-line Security
It is the uncompromising policy of Island Princess to maintain confidentiality on all personal information with regard to your purchase, as well as information about those who receive gifts you have ordered from us. We protect personal information both on line through SSL encryption and off line through physical security measures and managerial controls.
E-mail and Links
We may use e-mail to correspond with you regarding your on-line, telephone or mail orders and our web site promotions. Please do not use e-mail to communicate any critical financial information (such as your credit card number) since e-mail is not secure through encryption. Our website may contain links to other sites. While we make every effort to choose sites that have similar security policies to Island Princess, we recommend you read the privacy statements of other web sites. This privacy and security policy applies only to information collected on our Island Princess site.
Information and Use
Island Princess does not sell, share or rent contact information or e-mail addresses with any company, organization, or party beyond what is required to efficiently complete your order.
Updates and Effective Date
Because we periodically update our terms and conditions, Island Princess recommends you periodically revisit this section for the latest updates. These policies were updated to be effective September 1, 2007. We invite you to contact us if you have specific questions.
Island Princess
2846 Ualena Street Honolulu, Hawaii 96819
Ph: (888) 925-5222 • FAX: (808) 836-2019
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