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You are here: Home > Shipping Info
We can ship your Island Princess order worldwide!
Important shipping info:
 - Shipping cost is per recipient, per shipping address
 - Shipments require a street address and cannot be delivered to P.O. Boxes
 - All shipments require a phone number for the recipient
 - Our standard and expedited shipping costs do not include Saturday, Sunday or Holiday delivery

Shipping Methods and Cost Calculations

Standard shipping is usually by US Postal Service (USPS), FedEx Ground or FedEx Home service. Expedited delivery is  available using FedEx 2nd Day.

Look for the "little green truck" icon on our Sets or Gift Baskets that designates standard shipping costs to continental U.S. are already included in the price.

Important: Please submit your Sets or Gift Basket purchases have shipping included in the price, on a separate order from other Island Princess items you order to assure that you are not overcharged shipping costs.

Your shipping cost is automatically calculated based on your order's weight and delivery address prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you can preview your shipping method choices and their prices.

For reliable delivery and ease of tracking, Island Princess ships most orders by FedEx Home (residence delivery) or FedEx Ground (business delivery). The chart below outlines our shipping methods depending on the recipient's address.
 SHIPPING OPTIONS
  "We will contact
you" with rate
  FedEx Home or
FedEx Ground
  FedEx 2nd Day
 USPS Priority Mail
 All Continental USA (not Hawaii & Alaska)
    X  X  
         
 All International Shipments including
        
 US Territories, Guam, Puerto Rico
 X
     
         
 Hawaii only, Island of Oahu
   X
   
 Hawaii only, all other Islands
     X
 
         
 Alaska only
     X
X
         
 APO/FPO Addresses
 X
     

Standard shipping to Alaska and APO/FPO addresses is by U.S. Postal Service (USPS) Priority service plus insurance.

FedEx Ground /Home Delivery and USPS (United States Postal Service) Arrival Time
For our standard FedEx Ground/Home or USPS Priority Mail delivery, in January through October please allow 7-10 business days for your Island Princess order to arrive. During the busy holiday months of November and December, plan on 10-14 business days for your order to arrive.

FedEx 2nd Day Shipping Options
If you choose this shipping option we recommend you place your order by 10:00a.m. Hawaii Standard Time and we will do our best to ship your order by the following business day (Monday through Friday, closed on weekends and holidays). Orders received on Thursday through Sunday may ship the following Monday or Tuesday. Feel free to contact us at Info@IslandPrincessHawaii.com or toll free at 888-925-5222 before placing your priority order if you have any questions.

Tracking Number
Island Princess will notify you by e-mail of the tracking number for your order. Then, simply call 1-800-GoFedEx or log on to FedEx.com to track your order. For USPS shipments, a delivery confirmation number is provided.

International Orders / APO & FPO
Due to uncertainty of weather and delivery conditions for these destinations, we highly recommend that you avoid shipping chocolate products.

If your order is for International or APO/FPO delivery, at checkout, when you select your country in the shipping calculation section you will receive the note "we will contact you" or "missing". Please complete submission of your order (that will show a "0" shipping cost). After we receive your order, we will call or email you with a shipping quote for your approval before we process your order and add the shipping charges to your credit card.

Heat Waiver
As with all fine chocolates, Island Princess Chocolate items are heat sensitive. Unfortunately, no parcel carrier is able to insure against heat damage. A Heat Waiver is a written understanding that Island Princess is not responsible for any heat damage that may occur during shipping. In order to be certain you understand this sensitivity, we ask that you accept our "heat waiver" as part of your ordering process.
 
Substitutions in Gift Boxes & Sets
On rare occasions, in order to ship your gift baskets or sets in a timely manner, we may need to substitute a product with a another similar item in the assortment. This will assure we are sending the freshest available product. Any substitution will be of equal or greater value.

Damaged or Missing Order
If your order arrives damaged or doesn't arrive at all, contact Island Princess immediately and we will initiate a claim with the shipping company. After the claim has been processed, we will work with you to determine if you want the order to reship. We will only reship your order with your approval. Credit for the damaged or missing order will be applied immediately after the claim has been accepted by the shipping company.

Methods of Payment
You can pay for your Island Princess order with Visa, Discover, or MasterCard, online via our website, or by  telephone or Fax. We also accept personal checks by mail. (Please allow an additional five business days for check clearance before shipping). C.O.D. orders are not available.

Credit Card Statement
When you order online from Island Princess, your credit card statement will identify the charge as "Island Princess-ecommerce" or some abbreviation of this description. Occasionally you may see the charge for your order identified as a charge from Orchard Heights Winery, another division of our parent company. While all our products are made at the Island Princess candy kitchens in Honolulu, most orders are shipped through our facility in Oregon. If the winery processes your credit card for your order, you will see the resulting charge on your statement from Orchard Heights Winery.

Shipping Costs from Orchard Heights Winery
Island Princess products are made at our factory in Honolulu. Because we do our very best to find the least expensive way to ship our delicious products to you in a timely manner, most orders are sent from our winery located just outside of Salem, Oregon. There is no additional cost to you for orders that ship from the Island Princess factory in Honolulu.